Frequently asked questions
Q: I have a glasses and/or contact lens prescription that I obtained from another doctor. Will I be able get the glasses and/or contacts at your office?
A: Just as long as you bring in a valid copy of your spectacle or contact lens prescription from a licensed optometrist or ophthalmologist, then we will be able fill the prescription. Please make sure you check that the prescription has not expired. If the prescription has expired, we cannot make prescription glasses or order contacts for you. We can schedule an eye exam for you if your prescription has expired.
Q: Will my insurance cover BOTH glasses and contact lenses?
A: Most vision insurances will cover glasses OR contacts in the same calendar year, not both at the same time. If you have two vision insurances, we can help you coordinate the benefits of the plans to have one insurance supplement materials or services that the primary plan does not cover.
Q: I have a flexible spending account (FSA). Will I be able to use my FSA to purchase glasses and/or contacts? A: Prescription glasses, prescription sunglasses, contact lenses, exam fees, and exam co-pays are allowable expenses for flexible spending accounts. Please don't forget to use up your FSA before the end of the year. Otherwise if you don't use it, you lose it!
Q: Do I have to get my eyes dilated? Why is it necessary?
A: A dilation will help the doctor to view things in the eye that normally cannot be viewed with a small, constricted pupil. It will help the doctor to assess diseases such as glaucoma, cataracts, and retinal diseases. This evaluation is also beneficial for patients with known history of diabetes, cholesterol, and high blood pressure, which can present signs in the eyes if left uncontrolled.
Q: Can I have you make me the glasses, and I pay when they are completed?
A: Due to the fact that spectacle lenses are customized to each frame, we must collect at least a 50% deposit in order to start making the glasses. That is our policy.
Q: Can I have a copy of my eye examination results?
A: Your finalized glasses and contact lens prescriptions, if not expired, are available to you at anytime at no charge. If you desire copies of your medical record, you can come to our office to sign a waiver to release the records to you. There is a small fee to process a copy of your records. To protect your medical information, we do not e-mail your spectacle or contact lenses prescription.